The short version. Ask within seven days of paying and we refund you in full, no questions and no forms. Cancel later and you keep access until the end of the period you paid for.
If you email us within seven days of a payment and ask for a refund, you get it in full. You do not have to explain, and it does not matter how much of the training you watched or how many bids you drafted.
Email hello@marginboost.co.za from the address on your account. We process it to your original payment method within five business days; your bank may take a few days more to show it.
Section 44 of the Electronic Communications and Transactions Act gives consumers a seven-day cooling-off period on electronic transactions. Section 42(2) excludes services that begin with your consent inside that window — which, strictly, describes a subscription that starts the moment you pay.
We are not relying on that exclusion. You get the seven days regardless. Arguing with a customer about whether a statutory right technically applies is not a business we want to run.
We do not refund past seven days, but nothing traps you either:
The same seven days apply from the date you paid. After that, if we remove a material feature you paid for, or shut the service down, we refund the unused months.
If the service does not do what this site says it does, that is not a refund question, it is our problem to fix. Email us and tell us what broke. If we cannot fix it, you get your money back regardless of how long you have been subscribed.
Nothing on this page limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Where those Acts give you more than this policy does, they win.